We’re the guys you’ll want on your team when it comes to navigating your finance options.
At NRG, our #1 focus will always be finding you the best financial solution. We like to take the time to get to know you, to really understand your needs, and work with you to make sure you’re achieving your goals. We get that financial planning can be stressful, but with the right guys behind you, it can also be super exciting and rewarding. We left the big banks so we could give our clients more genuine care, so you’ll get that in spades, as well as ongoing support after your time with us.
MEET THE DIRECTOR, RICHARD
Richard is not your average mortgage broker. This western suburbs local worked his way through several years in real estate before taking on a finance role with the Westpac group. He started smashing records in his management role, but when he got promoted to ‘Relationship Manager’ for high-end clients, what he was being asked to do didn’t sit right with him. Treating people differently because of their wealthier ‘status’ in life rubbed him the wrong way.
Richard wanted to go after a people-first approach to finance and homeownership––fostering a relationship with the real people who need his help, regardless of the number in their bank account. His passion for seeing people of all wealth brackets reach their goals of homeownership and financial freedom was what pushed him to start his own business––NRG Finance.
Where the big banks can only operate on the basis of one rule book, as a broker Richard now has more than 40 rule books he can look at, meaning there is generally a solution for all of his clients. He’s able to walk hand in hand with each client on their financial journey, finding the right solution for their needs. For Rich, NRG is all about people and making finance a less intimidating experience for all.
When he’s not being a financial super hero, Richard is partner to lovely Hayley, and father to the gorgeous Holly. These two are the other half of his world (outside NRG of course)
He loves spending time doting on both of them and spending his weekends on family adventures and bonding with his little girl. If you see him smiling it’s because he’s probably thinking about how happy the two of them make him.
MEET OUR PARTNER, LUCAS
Our partner, Lucas, had his start in retail management before his shift into finance at Westpac, which meant that the way he approached customer relationships and finding solutions looked totally different to his colleagues. His clients sought him out for his commitment to open communication and transparency––a rarity when working with the big banks.
Lucas spent seven years in finance, developing his network of clients and referral partners. His genuine passion for educating clients and helping them feel confident to achieve their goals and make informed decisions is what sets him apart in this very numbers-driven industry. It’s a journey and a partnership.
When his Westpac group colleague and friend, Richard, approached him with the idea to start NRG, Lucas jumped at the opportunity. He was beginning to realise that he could show a lot more care to his clients by meeting them where they’re comfortable––the cafe, at their home, at the pub––rather than in a stuffy bank cubicle. NRG gave him this flexibility––to meet clients where they’re at, and help them to navigate the convoluted mortgage process with ease.
When he’s not at work, he’s probably ruining a nice walk by playing golf, checking out brunch spots with his partner or cruising around on his motorbike.
For Lucas, the ultimate compliment is a client wanting to work with him again, and we’re not exaggerating when we say this happens a lot!
Why use a mortgage broker?
Because we offer the genuine care and customer service that the banks don’t. We’ll go above and beyond for you, exhausting every option to get you the best solution.
We’ve been at this a long time, with plenty of happy clients along the way, so you can trust that we know what we’re talking about. We also get that different situations require unique solutions, so we’ll take the time to get to know you, so that your solution can be customised to your exact needs.
Client first approach
What makes us different from other mortgage brokers is our focus on treating our clients as people, not numbers. Regardless of your situation, we’ll find a personalised solution to fit your needs and we’re always happy to meet you where you’re at. Don’t feel comfortable talking in the office? Let’s grab a coffee. It’s on us.
Our job is to do most of the hard work behind finalising your home loan; things like negotiating on your behalf and educating you on hidden fees. If you go to a big bank, their only focus is on promoting their own loans, whether they’re suitable for you or not. We go the extra mile to find and negotiate the loan/s that make the most sense for your situation.
Just because your loan has been settled, it doesn’t mean we’re going to disappear. Owning a home or investing in one is a long term commitment and we’ll be available the whole way. Just like a family doctor, you now have a family finance expert for everything that life has to throw at you.